Frequently Asked Questions
Everything you need to know about Carista OBD2 and our services.
What is the Carista OBD2 adapter and how does it work?
The Carista OBD2 adapter is a compact hardware device that plugs into your vehicle's diagnostic port. It connects to your smartphone via Bluetooth, allowing you to customize settings, run diagnostics, and perform service resets through the Carista app.
Which vehicles are compatible with Carista?
Carista supports a wide range of models from brands like Volkswagen, Audi, SEAT, Ĺ koda, BMW, Mini, Toyota, Lexus, and more. You can check your specific vehicle's compatibility on our website's lookup tool before purchasing.
How long does shipping take and what are the costs?
We offer worldwide shipping with delivery times typically ranging from 3 to 7 business days depending on your location. Shipping costs are calculated at checkout based on the destination address.
Do I need a subscription to use the Carista app?
While basic OBD2 diagnostics are free, advanced features like vehicle customization and service tools require a subscription. We offer various plans, including a free trial period with the purchase of an official Carista adapter.
What is your return policy?
We offer a 30-day money-back guarantee if you are not satisfied with your purchase. The adapter must be returned in its original packaging and condition to be eligible for a full refund.
Does the Carista adapter come with a warranty?
Yes, all official Carista OBD2 adapters come with a 2-year hardware warranty covering any manufacturing defects or hardware failures under normal use.